Getting Started
Customer Due Diligence (CDD) Flow
Overview of how a CDD case progresses through the workflow
The Customer Due Diligence (CDD) process runs through two high-level workflows. One workflow collects data about the customer and the second performs the checks and creates the final report.
Workflows
- Data collection – gathers registry information, online screening results and optional catalog data or reviews. When complete, the case moves on to the checks workflow.
- Checks – performs risk and compliance checks using the gathered information and generates the CDD report.
Case States
A CDD case moves through several high level states which are returned by the API:| State | Description |
|---|---|
INITIATED | The case was created and is waiting to start processing. |
IN_PROGRESS | The system is gathering data such as registry records and online information. |
RUNNING_CHECKS | Risk an Compliance checks are running and a report is being produced. |
COMPLETED | Checks finished successfully and the final report is available. |
INCONCLUSIVE | Processing finished but did not collect enough structured data. |
FAILED | An unrecoverable error occurred during processing. |
Transitions
The diagram below illustrates the typical flow between states: The data collection workflow moves the case fromINITIATED to IN_PROGRESS and then hands it off to the checks workflow, which brings the case into the RUNNING_CHECKS state. Failures in either workflow transition the case to FAILED.